CallCenterWorld 2007 - Voxtron Axxium with the IVR Demoforum

Logo Voxtron (openPR) - awls/Berlin - dialogues for automated Telefonie can as fast be furnished, to be repaired in an application possible errors and activated new services Voxtrons rapidly Application development Tool Axxium in the direct comparison with other products will answer these questions with the IVR demo forum on the CallCenterWorld 2007 in Berlin with „very fast “.

At the demo forum „IVR and language conversational time sharings for Contact center “must present five offerers five tasks in a very short time window of only ten minutes. Four tasks are fixed. In this year there is dialogue mechanism, error handling, menu selection structure and service activation. The fifth task may select itself each participant. Axxium is basis of most diverse IVR applications. Among other things several major banks set on the solutions from awls. On basis of Axxium they automated various services for customers and arranged efficient. Callers query account balances in the dialogue with the machine, administer accounts, request documentation, place inquiries to credits and settle many further banking transactions.

The logically structured applications partly work with multilingual announcements. Nearly constantly language generation and speech recognition are integrated. They offer greatest possible flexibility and reliable information during intuitive and natural operation. Voxtron shows the extensive abilities of Axxium as one of five participants at the demo forum „IVR and language conversational time sharings for Contact center “, that on 28 February between 10.00 and 11.05 o'clock and at the 1. March between 15.30 and 16.25 o'clock instead of finds. The presentation finds instead of in the Plenarraum of the CallCenterWorld in the Estrel Convention center in Berlin.
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Over Voxtron
Those internationally active Voxtron group is active since beginning of the 1990-er years in the range telecommunications. The enterprise manufactures software for communication in the enterprise. The Portfolio covers products for language portals, call and Contact centers, (Unified) Messaging, fax services, SMS dispatch, Telefonbanking and numerous special applications. Additionally to the pure telephone IE functions Voxtron integrates among other things speech recognition, speech synthesis, campaign planning, CRM and ERP, Outlook/Exchange and host systems in its products and solutions.

Voxtron solutions co-operate with ISDN, VoIP and similar Telefonie and are characterised by their flexible and convergent architecture. World-wide Voxtron with approx. 80 coworkers over 10.000 customers cares for, of it 3,000 in Germany. To them belong medium-size and large-scale enterprises, banks, insurance, cities, municipalities, trade, industry, network carriers and manufacturers of TK-plants. They use over 100.000 licenses for Voxtron products.

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